eMag Data Service Centers

Our Data Service Centers handle a large range of electronic discovery and non-native data restoration services as well as conversions, migrations, recoveries and other general data services from one-offs to large tape media and data interchange requirements. By making use of Service Centers, based in the US and UK, you can take advantage of over 30 years of experience in all types of data service applications. In addition if you have secure data that cannot leave your facility, then we can bring our labs to you. We've gone to clients around the world in a moments notice.

Electronic Discovery & Data Restoration

Our secure, high-tech, state-of-the-art Service Centers provide unmatched flexibility in ensuring the rapid and safeguarded processing of your important electronic evidence data. Our portable and scalable technology allows for rapid data extraction without having to recreate the native backup environment leading to significant reduction in costs. Our proprietary software enables electronic culling of large populations of data and metadata, to produce only relevant output in a de-duplicated manner. In addition our secure facilities (24x7 monitoring, keypad and bio-metric entry, CCTV monitoring, fire protection system, redundant power and A/C systems, and more) ensure the safety and integrity of your critical data.

General Data Services

Our Service Centers can also be used for regular jobs (moving data between dissimilar drive types, converting data into an indexable form (CD), system migrations and upgrades, tape duplication, and much more) without the need for maintaining expensive tape equipment in-house or for one time data service requirements. We provide the expertise and equipment, and you just provide the tape(s). We have a wide variety of expertise in most media types.

Unmatched Internal Processes

Your data is critical, and we've put in place unmatched internal processes to ensure the safety, integrity and quality of your data.

Culture of Excellence

Our internal processes determine the quality of the work that we deliver to our clients, and as such, it is absolutely critical that these processes maintain the utmost integrity. To ensure the highest level of quality, we have spent many years developing an Operationally Excellent Infrastructure that is unmatched in our industry. eMag's Job Management System is the direct result of the collaborative efforts of every department within our organization, and it allows our clients to have complete access to their jobs every step of the way with the assurance that eMag is 100% committed to providing a quality deliverable.

Chain of Custody

Every piece of media is immediately barcoded, RFID tagged and entered into our Job Management System, establishing a formal chain of custody. The media then enters our service center, where it is tracked every step of the way on our proprietary Intranet and job log system. A completed chain of custody is provided to the client with every job.

Intranet/Extranet

We have created a dedicated Job Intranet for every eMag global service center. Each job has a unique identifier that is updated 24x7 and includes a media tracking job log, detailed reporting, along with input from salespeople, project managers, and support. If development is required, we have a separate Development Intranet to once again monitor the development process every step of the way until the project is complete.

In addition, the eMag Extranet provides clients with a tool to effectively monitor the progress of their jobs. Every Extranet page gives the client a real-time status of their job, a direct line of communication sales, project managers, and support, as well as a complete history of all previous jobs.

Quality Assurance

Every job is scrutinized under our unmatched Quality Assurance process and requires a Finished Job Audit (FJA) upon completion. The FJA is a quality control process that we use to make sure that a job is done correctly and meets eMag quality standards before it gets released to the client. No media can be released from our service center without completion of a successful audit. Audits are initiated by project managers and are performed by members of the production department. If an audit is successful, the media is released for shipment; while an audit failure moves the job back to the appropriate production stage for analysis and additional processing.

Rapidly Expanding Capabilites

As the range of available tape drives grows, so does eMag Solutions' capabilities. Our recent acquisitions of InterMedia and Computer Conversions, Inc has helped expand the range of services available. Very simply these can be defined as:

• Electronic Discovery & Data Restoration
• Tape, Data, Media, Format and Optical Conversion
• Tape, Data, Hard Drive and Optical Recovery
• Tape and Data Migration
• Tape and Data Distribution
• Tape Duplication
• Restore Tape Backups
• Copying of Tapes to CD/DVD
• Floppy Disk Conversion
• Tape stacking and archiving
• Tax Filing Data Conversion Service
• CD duplication and creation
• System upgrades and tape conversion tools and services

The US and UK Service Centers have a full range of equipment to provide a professional and seamless data service. The following list gives a brief idea of some of the services available, but extra facilities are being added at all times. For more details, contact us.

Tape/Optical Media (Comprehensive list of Tape/Optical Media.)

• DLT III, DLT IIIXT, DLT IV, SuperDLT 1 and 2
• LTO, LTO 2 and LTO 3 (Ultrium)
• 9840 and 9940
• 3480, 3490, 3490e, 3490eXL, 3490eMax, 3590, 3590e
• AIT1, AIT2, AIT3
• DDS-1, DDS-2, DDS-3, DDS-4, DAT72
• 4mm and 8MM
• VXA1 and VXA2
• MLR/SLR
• Travan
• Open Reel (600', 1200', 2400', 3600')
• Quarter-Inch Cartridge (QIC) Media
• 3.5" and 5.25" WORM and ReWritable
• More Tape/Optical Media

Review our Facts About Tape Technology page.
View our Glossary of Tape Media Terms.

Logical Formats (Comprehensive list of Logical Formats.)

• Legato Networker
• Veritas NetBackup
• Veritas Backup Exec
• EDM (EMC Data Manager)
• Tivoli
• CA ARCserve
• VAX/VMS
• Unix
• IBM AS400
• Novell Netware
• And much more

Tape/Optical Drives (Comprehensive list of Tape/Optical Drives.)

• IBM 3480, 3490, 3490e
• IBM 3590, 3590e
• LTO 1, 2 and 3 (Ultrium)
• DLT range (from TK50 and TK70) to DLT8000, SDLT 110, 220
• 9840 and 9940
• DC600 range from QIC24 to QIC50G
• Mini QIC, QIC-80 to TR5, Travan
• DAT from DDS-1 to DDS-4 and DAT72
• Exabyte, 8200 - 8500, Mammoth 1 and 2 and VXA1 and VXA2
• 9-Track magnetic tape (open reel) 800-6250 bpi
• CD-ROM, including Apple Macintosh format
• Optical disks (a range of 5.25)
• Zip, Jazz
• More Tape/Optical Drives

Submit a request for an eMag rep to call you immediately.

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